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PlanFolks Refund and Cancellation Policy

Effective Date: [Insert Effective Date] Last Updated: [Insert Last Updated Date]

Note: As of the Last Updated date above, PlanFolks does not yet offer paid Premium Subscriptions. This Policy is published in advance so it is in effect the moment payment features launch. It will be revised with specific pricing and plan details prior to launch.

Table of Contents

  1. Scope of This Policy
  2. Subscription Cancellation
  3. Google Play Purchases
  4. Apple App Store Purchases
  5. Web Purchases (Stripe / Razorpay)
  6. Refund Conditions
  7. Billing
  8. Taxes
  9. Failed Payments
  10. Contact Information

1. Scope of This Policy

This Policy governs cancellations and refunds for any paid Premium Subscription or other paid feature offered by PlanFolks, whether purchased through the Google Play Store, the Apple App Store, or directly via web-based payment processors (Stripe or Razorpay). This Policy supplements our Terms and Conditions.

2. Subscription Cancellation

  • You may cancel your Premium Subscription at any time through your device's app store account settings, or through your PlanFolks account settings if purchased via the web.
  • Cancellation stops future renewal charges but does not automatically refund the current billing period.
  • Upon cancellation, you retain access to premium features until the end of the current paid billing cycle, after which your account reverts to the free tier.

3. Google Play Purchases

Purchases made through the Google Play Store are subject to Google Play's refund policies. To request a refund for a Google Play purchase:

  1. Visit play.google.com/store/account or use the Google Play app.
  2. Locate the PlanFolks subscription under "Order History."
  3. Select "Request a refund" or "Report a problem."

PlanFolks honors and cooperates with Google Play's refund determinations for purchases made through that channel. Refund requests made directly to PlanFolks for Google Play purchases will be redirected to Google Play's support process.

4. Apple App Store Purchases

Purchases made through the Apple App Store are subject to Apple's refund policies. To request a refund for an App Store purchase:

  1. Visit reportaproblem.apple.com.
  2. Sign in with your Apple ID.
  3. Locate the PlanFolks subscription and select "Request a Refund."

Apple, not PlanFolks, controls and processes all App Store refund decisions in accordance with its own policies.

5. Web Purchases (Stripe / Razorpay)

For purchases made directly through the PlanFolks website using Stripe or Razorpay:

  • Refund requests must be submitted to support@planfolks.com within [7] days of the charge.
  • Approved refunds will be processed to the original payment method within 5–10 business days, subject to processing times of the payment provider.

6. Refund Conditions

Refunds (where the purchase channel routes the request to PlanFolks directly) may be granted in the following circumstances:

  • A duplicate or erroneous charge.
  • A technical failure that prevented access to the purchased premium feature for a material portion of the billing period.
  • A charge made without authorization (subject to fraud verification).

Refunds are generally not granted for:

  • Change of mind after voluntary purchase of a subscription.
  • Partial use of a billing period following voluntary cancellation.
  • Violation of these Terms resulting in account suspension or termination.

We evaluate refund requests on a case-by-case basis and reserve the right to deny requests that do not meet these conditions or that appear to be part of a pattern of abuse of this Policy.

7. Billing

  • Premium Subscriptions, when launched, will auto-renew at the end of each billing cycle unless cancelled prior to the renewal date.
  • You will be charged using the payment method on file with the applicable app store or payment processor.
  • Price changes will be communicated in advance in accordance with the requirements of the applicable app store or, for direct web purchases, at least [30] days' notice before taking effect for existing subscribers.

8. Taxes

Prices displayed may be exclusive or inclusive of applicable taxes (GST, VAT, sales tax) depending on your jurisdiction and the purchase channel. Where required by law, applicable taxes will be added at checkout or included in the displayed price, and reflected on your receipt.

9. Failed Payments

  • If a renewal payment fails, we (or the applicable app store) may retry the charge for a limited grace period.
  • If payment continues to fail, your Premium Subscription may be paused or downgraded to the free tier until a valid payment method is provided.
  • We are not responsible for any loss of access resulting from expired, cancelled, or declined payment methods on file with your app store account or payment processor.

10. Contact Information

See also our Terms and Conditions for the general terms governing Premium Subscriptions.